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eNPS Explained: What is the Employee Net Promoter Score and How to Calculate It

Updated: Jul 1

Employee satisfaction and engagement are crucial factors for organizational success. Especially, when the there is shortage on the labor-market. Among the various metrics used to measure these aspects, eNPS, or Employee Net Promoter Score, stands out as a valuable tool. In this blog, we will explore what eNPS entails, its significance, and how to calculate it, empowering you to leverage this metric effectively within your organization.


What is eNPS?

eNPS, short for Employee Net Promoter Score, is a metric designed to assess employee loyalty and engagement levels within an organization. Adapted from the Net Promoter Score (NPS) framework used in customer satisfaction analysis, eNPS focuses on gauging employees' likelihood to recommend their company as a place to work.


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Significance of eNPS

Understanding eNPS provides organizations with insights into the overall satisfaction and loyalty of their workforce. A high eNPS indicates that employees are not only content with their jobs but also willing to advocate for their company, contributing to positive employer branding and recruitment efforts.


Calculating eNPS

The calculation of eNPS involves a simple yet insightful process:

  1. Survey Distribution: Administer a survey asking employees to rate, on a scale of 0 to 10, their likelihood to recommend the company as a workplace.

  2. Segment Responses: Categorize respondents into Promoters (9-10), Passives (7-8), and Detractors (0-6) based on their ratings.

  3. Calculate Percentages: Determine the percentage of respondents in each category.

  4. Subtract Detractors from Promoters: Subtract the percentage of Detractors from the percentage of Promoters.

  5. Interpret Results: Analyze the resulting score to assess employee satisfaction and engagement levels.


Conclusion

In conclusion, eNPS serves as a valuable metric for organizations to measure employee loyalty and engagement. By comprehending what eNPS entails and how to calculate it, companies can identify areas for improvement and cultivate a more positive work environment. Utilize eNPS to not only retain top talent but also foster a culture of advocacy and commitment within your organization.


Want to find out how you measure and calculate the eNPS score quick and easy with the help of Deepler? We would love to show you a demo.

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