How to Improve Employee Experience (EX) in 2024

In 2024, the employee experience (EX) high on the HR agenda. This is logical, because turnover is high and companies are struggling with staff shortages. A good employee experience (EX) ensures that you retain and engage employees.

Companies that invest in a positive employee experience benefit from higher employee satisfaction, productivity, and engagement. But how do you improve the employee experience in concrete terms? In this blog, we'll discuss essential steps, strategies, and tools to help you take the employee experience to the next level. Whether you're running a small business or running a multinational, a good employee experience makes the difference.

What is Employee Experience?

The employee experience refers to all interactions and impressions that an employee has during their time at an organization. This starts with the first application and ends when you leave the company, including all contact points between them. A positive employee experience can lead to higher productivity, better employee satisfaction and lower staff turnover.

An important pillar of employee experience is employee engagement—the extent to which employees feel connected to their work and the organization. Studies show that engaged employees are more productive, stay longer and have a positive influence on company culture. That is why it is crucial to monitor and improve both the employee experience and engagement.

Practical Steps to Improve Employee Experience

Now that we know what employee experience means, it's time to look at concrete steps companies can take to improve it. Here are some tried and tested methods:

1. Regular Feedback and Check-Ins

Continuous dialogue with employees is essential. Frequency of feedback sessions and check-ins help employees feel heard and valued. This can easily be done via monthly one-on-one conversations or team meetings where there is room for open feedback.

2. Strong Onboarding Experience

The onboarding phase is one of the most crucial moments in the employee journey. A well-thought-out onboarding process ensures that new employees feel welcome and can get started quickly. Make sure new employees have access to the right resources, attend introductory sessions, and have a mentor to guide them in the first weeks.

3. Using Technology to Enhance the Digital Experience

With remote work and hybrid working becoming increasingly common, it's essential to use technology to improve the digital employee experience to improve. Tools like Microsoft Teams and Slack help with remote collaboration, while platforms like Deepler Provide AI-driven insights into employee satisfaction and engagement.

Tools and Software to Improve Employee Experience

There are various platforms that can help companies optimize the employee experience. Here we compare some popular tools and explain why Deepler occupies a unique position in this landscape.

1. Deepler: AI-driven surveys and personalized insights

Deepler is an advanced platform that provides scientifically validated surveys and AI algorithms used to measure employee experience and satisfaction. What makes Deepler unique is the personalized feedback generated by AI. This ensures that companies not only receive data, but also receive targeted recommendations that are specifically tailored to their employees and corporate culture.

2. CultureAmp: Holistic Employee Satisfaction Platform

Culture Amp offers comprehensive questionnaires and benchmarks to measure employee experience. While the platform offers many tools, such as engagement surveys and cultural analysis, it lacks the AI-driven personalization that Deepler offers.

3. Microsoft Viva: Integration into Microsoft Teams

Microsoft Viva is ideal for companies that already use the Microsoft 365 environment. Viva focuses on employee wellbeing and engagement, but offers less personalized analytics compared to Deepler. Viva's strength lies primarily in its seamless integration with Microsoft products, while Deepler stands out for its scientific approach and fast results.

4. 2daysmood: Fast and frequent polls

2daysmood offers quick mood check-ins, which is useful for companies that want to measure the mood of their employees on a regular basis. While this platform offers quick insights, Deepler continues with more concrete analyses and personalized recommendations, based on scientifically validated surveys.

Mapping the Employee Journey

A crucial part of the employee experience is the employee journey—the journey that an employee goes through during his or her time within the organization. This journey includes different phases, such as onboarding, career development and, ultimately, the exit.

Onboarding and Career Development

Make sure that each phase of the employee journey is well organized. During onboarding, new employees must have quick access to all the necessary information and support. Career development, such as training and opportunities for growth, keeps employees motivated and engaged.

Employee Journey Mapping

Use tools for employee journey mapping to identify and improve employee experience bottlenecks. By visually showing how employees navigate through each phase of their career, you can find areas for improvement more easily.

FAQ: Frequently Asked Questions about Employee Experience

1. What is employee experience and why is it important?

Employee experience refers to all the impressions and interactions an employee gets during their time at an organization. A positive experience increases employee engagement and performance.

2. How do you measure employee experience?

There are various tools, such as Deepler, which allows you to conduct scientifically validated surveys to measure employee satisfaction and engagement.

3. Which tools help improve employee experience?

Platforms like Deepler, Culture Amp, and Microsoft Viva offer various solutions to improve the employee experience, each with their own unique benefits.

Conclusion

Improving the employee experience is essential to the success of your organization. Especially now that the shortage of work is increasing. By investing in a positive employee experience, you ensure motivated and engaged employees, resulting in better performance and lower turnover rates. Wondering how you can apply this to your company? Contact us for personal advice.

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